Frequently Asked Questions

We are an official authorized first-level agent for Nippon Chemi-Con (NCC). All our products are sourced directly from NCC or authorized channels, ensuring authenticity. We also provide authenticity verification services if needed.

We serve global markets with offices in major economic centers across Asia-Pacific, North America, South America, and Europe. Our global sales network provides local support with understanding of regional requirements.

We specialize in power electronics, renewable energy, automotive, consumer electronics, industrial equipment, and telecommunications applications. Our technical team has deep expertise in these areas.

The KZE series offers general-purpose performance with good cost-effectiveness, suitable for most applications. The KY series provides higher ripple current capability and longer operational life, making it ideal for demanding applications like industrial power supplies.

For applications approaching 105°C, we recommend the KY series or specialized high-temperature series. For extreme temperature requirements above 125°C, please consult our FAE team for specific recommendations based on your application.

Polymer capacitors offer ultra-low ESR, excellent ripple current handling, and stable performance across temperature ranges. They're ideal for high-frequency applications where traditional electrolytic capacitors may not perform optimally.

Lead times vary by series and availability. For most standard series, we maintain inventory and can ship within 24-48 hours. For less common or high-volume requirements, lead times are typically 2-6 weeks.

Yes, we offer sample requests for engineering evaluation. Sample quantities are typically limited to 1-5 pieces per request. Please specify your application requirements when requesting samples for better recommendations.

We accept wire transfers, credit cards, and letters of credit for larger orders. Payment terms vary based on customer relationship and order volume. New customers may be required to provide payment in advance.

Capacitor lifespan roughly halves for every 10°C increase in operating temperature. NCC capacitors use advanced electrolyte formulations to extend life, but proper thermal management and derating are critical for applications at elevated temperatures.

Equivalent Series Resistance (ESR) directly impacts power dissipation and efficiency. High ESR can cause excessive heating and reduce efficiency, especially in high-frequency applications. NCC capacitors offer low ESR options for demanding applications.

Handle with ESD precautions, observe polarity for electrolytic types, and avoid mechanical stress. Store in dry, temperature-controlled environments. Refer to specific series data sheets for detailed handling instructions.

We source directly from NCC or authorized channels, maintain proper storage conditions, and have trained staff to verify product authenticity. All products come with proper documentation and traceability.

Contact us immediately with details about the suspect product. We'll investigate and provide a replacement if necessary. We're committed to 100% authenticity and will work with you to resolve the issue.

Yes, we can provide authenticity certificates for orders that require extra verification. This includes batch numbers, traceability information, and verification documents as needed for your quality requirements.